🔒
Viewer Mode — You have read-only access to this dashboard.
👁 View-Only Mode — You can explore all KPIs, charts, map overlays, and apply personal filters.
To submit new feedback, use the ➕ Submit tab or the floating button below right.
Layout, map upload, import, export, and user management are Admin-only.
📅 Period
All Time
Year
Quarter
Month
Week
Custom Range
100%
0 records
Total Feedback
1.3%
193 records
High Priority
Target: <1.0%
59.4%
9,136 records
Closed / Resolved
Target: >70%
4.2%
651 records
In Progress
Monitor if >10%
24.7%
3,802 records
Under Review
Target: <15%
🗺️ Feedback Map
Upload a map image · Add data overlays
Upload your custom map image
PNG, JPG, or SVG · drag and drop or click to browse
Your image becomes the map background.
No default map is shown — your file is the only base layer.
No default map is shown — your file is the only base layer.
📂 Choose File
📡 By Channel
⚡ Priority
🔄 Status
🎯 By Intervention
💬 Feedback Type
👥 Gender
🌐 Language
🏢 Organizations
🔄 Internal Referrals by Department
↗ External Referrals by Organization
🕐 Recent Entries
| Date | Org | State | Channel | Intervention | Comment | Priority | Status |
|---|
➕
Submit New Feedback ALL ROLES
Record feedback from community members, listeners or partners. Sensitivity determines available priority levels.
📊 Respondent Demographics *
All three fields below are required
📞 Optional Contact Details
For follow-up only — not required to submit
🔒 Privacy notice: This information is confidential and used only if we need to contact
you regarding your feedback. It is stored securely and visible only to administrators.
You may submit without filling these fields.
Include country code · e.g. +211 for South Sudan
* required
✅
Feedback Saved!
ID: EM-2025-00001
🔒
👁 View Only Mode — You can browse, search, filter, and read all records including full comments and referral paths.
Delete, export, and referral-update actions require administrator access.
Your submitted records are visible here but cannot be edited after submission.
📋
All Records
Click any comment to read in full. Use 🗑 to delete incorrect entries.
| Date | Org | State | County | Channel | Intervention | Type | Comment | Sensitivity | Priority | Status | Actions |
|---|
📤
Import Excel Data ADMIN ONLY
Upload your Excel or CSV feedback file. Records are merged into the system and synced to Google Sheets.
ℹ️ Import Logic: Uploaded files are merged into the live database. Duplicate IDs are skipped automatically. All records sync to Google Sheets.
📁 Upload File
📊
Drop Excel file or click to browse
.xlsx · .xls · .csv | Merged with existing records
📋 Column Format
| Column | Required |
|---|
🔍
Lost Persons Register
Track individuals reported missing and update when found.
0
Still Missing
0
Found / Resolved
0
Total Reported
| Date | Name | Age Range | Gender | Last Seen Location | Reported By | Contact | Broadcast | Status | Actions |
|---|
🔍 Report Missing Person
Person Details
Reporter Details
Broadcast & Status
🔄
9-Stage Feedback Loop
Every feedback item follows these stages — from receipt through to programme learning.
📊 Active Pipeline — Stages 4 to 8
Complete Pipeline
⏱️ Response Time SLA
| Stage | Standard | Medium / Sensitive | High / Critical / SEA |
|---|---|---|---|
| 1. Receipt & Logging | Same day | Same day | Immediate (<1hr) |
| 2. Acknowledgement | 24 hrs | 12 hrs | 4 hrs |
| 3. Classification | 2 days | 24 hrs | 4 hrs |
| 4. Assignment | 3 days | 24 hrs | Immediate |
| 5. Investigation | 7 days | 3 days | 24 hrs |
| 6. Action | 10 days | 5 days | 48 hrs |
| 7. Response to Provider | 14 days | 7 days | 72 hrs |
| 8. Case Closure | 21 days | 10 days | 5 days |
| 9. Learning | Monthly review · Quarterly programme integration | ||
⚠️ Escalation Pathways
| Issue Type | Escalated To | Timeline |
|---|---|---|
| 🧒 Child protection / abuse | UNICEF CP Officer → MOGCSWDO → Police | 4 hrs |
| 🚨 Sexual Exploitation & Abuse (SEA) | PSEA Focal Point → OIOS | Immediate |
| 💧 WASH / Health emergency | WASH Cluster → Ministry of Health | 48 hrs |
| 📻 Misinformation on air | Eye Media Editorial → NMC | 24 hrs |
| 📋 Staff / partner misconduct | Eye Media Management → Partner HQ | 24 hrs |
🔍 Sample Case: EM-2025-00005
📈
Analytics & Insights
Full breakdown across all feedback dimensions.
0
Facebook Story
0
Talk Shows
0
Youth Magazine
0
FGD / KII
📊 Channels
🎯 Interventions
⚡ Priority
🔄 Status
🗺️ All States
💬 Types
🌐 Languages
📋 Summary Statistics
👥
User Management
ADMIN ONLY
Review registration requests · Approve or reject new user accounts · Manage all access
—
Total Accounts
—
Pending Approval
—
Approved
—
Rejected
📋 Registration Requests
Approve = grant Viewer + Submitter access · Only admin can approve
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