📅 Period
All Time
Year
Quarter
Month
Week
Custom Range
0
feedback received
Total Feedback
1.3%
193 records
High Priority
Target: <1.0%
59.4%
9,136 records
Closed / Resolved
Target: >70%
0%
0 records
Concerns Awaiting Response
Target: <10%
24.7%
3,802 records
Under Review
Target: <15%
🗺️ Feedback Map
Live
South Sudan · states & administrative areas
Natural Earth · COD-AB-SSD 2020
Feedback:
Low → High
Admin Area
Scroll to zoom · click to filter
💬 What people are telling us
🔄 Are we responding?status pipeline
📈 Monthly Feedback Volume
✅ Response rate by monthconcerns, complaints & rumours received each month that have been responded to
🎯 Where to actwhat each programme area is hearing · click a cell to drill in
🕐 Recent Entries
| Date | Organization | To | State | Channel | Intervention | Comment | Priority | Status |
|---|
➕
Submit New Feedback ALL ROLES
Record feedback from community members, listeners or partners. Sensitivity determines available priority levels.
▾
Not on the list? Just type the name.
▾
Not on the list? Just type the name.
📊 Respondent Demographics *
All three fields below are required
📞 Optional Contact Details
For follow-up only — not required to submit
🔒 Privacy notice: This information is confidential and used only if we need to contact
you regarding your feedback. It is stored securely and visible only to administrators.
You may submit without filling these fields.
Include country code · e.g. +211 for South Sudan
* required
✅
Feedback Saved!
ID: EM-2025-00001
🔒
👁 View Only Mode — You can browse, search, filter, and read all records including full comments and referral paths.
Delete, export, and referral-update actions require administrator access.
Your submitted records are visible here but cannot be edited after submission.
📋
All Records
Click any comment to read in full. Only the system owner can delete entries.
| Date | Organization | Submitted to | State | County | Channel | Intervention | Type | Comment | Sensitivity | Priority | Status | Actions |
|---|
📤
Import Excel Data ADMIN ONLY
Upload your Excel or CSV feedback file. Records are merged into the system and synced to Google Sheets.
ℹ️ Import Logic: Every row is checked before anything is saved: required fields, the type → sensitivity → priority → status → referral rules, and repeats (inside the file and against records already in the system). Only valid rows are imported; rejected rows can be downloaded with the reason, corrected and re-uploaded.
📁 Upload File
📊
Drop Excel file or click to browse
.xlsx · .xls · .csv | Merged with existing records
📋 Column Format
| Column | Required |
|---|
🔍
Lost Persons Register
Track individuals reported missing and update when found.
0
Still Missing
0
Found / Resolved
0
Total Reported
| Date | Name | Age Range | Gender | Last Seen Location | Reported By | Contact | Broadcast | Status | Actions |
|---|
🔍 Report Missing Person
Person Details
Reporter Details
Broadcast & Status
🔄
9-Stage Feedback Loop
Every feedback item follows these stages — from receipt through to programme learning.
📊 Active Pipeline — Stages 4 to 8
Complete Pipeline
⏱️ Response Time SLA
| Stage | Standard | Medium / Sensitive | High / Critical / SEA |
|---|---|---|---|
| 1. Receipt & Logging | Same day | Same day | Immediate (<1hr) |
| 2. Acknowledgement | 24 hrs | 12 hrs | 4 hrs |
| 3. Classification | 2 days | 24 hrs | 4 hrs |
| 4. Assignment | 3 days | 24 hrs | Immediate |
| 5. Investigation | 7 days | 3 days | 24 hrs |
| 6. Action | 10 days | 5 days | 48 hrs |
| 7. Response to Provider | 14 days | 7 days | 72 hrs |
| 8. Case Closure | 21 days | 10 days | 5 days |
| 9. Learning | Monthly review · Quarterly programme integration | ||
⚠️ Escalation Pathways
| Issue Type | Escalated To | Timeline |
|---|---|---|
| 🧒 Child protection / abuse | UNICEF CP Officer → MOGCSWDO → Police | 4 hrs |
| 🚨 Sexual Exploitation & Abuse (SEA) | PSEA Focal Point → OIOS | Immediate |
| 💧 WASH / Health emergency | WASH Cluster → Ministry of Health | 48 hrs |
| 📻 Misinformation on air | Eye Media Editorial → NMC | 24 hrs |
| 📋 Staff / partner misconduct | Eye Media Management → Partner HQ | 24 hrs |
🔍 Sample Case: EM-2025-00005
📈
Analytics & Insights
Detailed breakdowns. Filters set on the Dashboard apply here too.
Who we are hearing from
👥 Gender
🌐 Language
🏢 Organizationswho submitted
🎯 Submitted towho should act on it
🗺️ Feedback by state
How feedback arrives
📡 Channels
⚡ Priority by channel
What it is about
🎯 Interventions
💬 Feedback types
Are we responding?
🔄 Status pipeline
⏱ Closure rate by priorityshare of each priority level that is closed
🔄 Internal Referrals by Department
↗ External Referrals by Organization
📋 Summary statistics
👥
User Management
OWNER ONLY
Review registration requests · Approve or reject new user accounts · Manage all access
🚨 Escalation & confidential access
When a Highly Sensitive case is registered, these people are e-mailed (no details are in the e-mail) and reminded if it is not acknowledged in time. Change them here when someone leaves — no code needed.
0 switches the deadline and reminders off
Pre-filled on every High case. 0 = no default
Who may read Highly Sensitive comments and acknowledge escalations (owners always can; only approved admins can be added)
—
Total Accounts
—
Pending Approval
—
Approved
—
Rejected
📋 Registration Requests
Approve = choose Viewer, Admin or Owner · Only the owner can approve
Click Refresh to load requests.